Frequently Asked Questions
Yes. HealthFull Care is certified secure by Trusted Site (formerly McAfee Secure). We check for malware and various security issues every day. Also we have never and will never sell your information to any person or corporation.
Yes. All HealthFull Care payments are handled by the most trustworthy and secure payment companies (Stripe, PayPal and Recon/CityLink). We don’t keep your credit cards, PayPals, PayMe, WeChat Pay or AliPay informations.
Yes. All HealthFull Care shipping are handled by SF Express.
We do not have any minimum order. But for order below HKD 150, the shipping fee will be flat rate HKD 50.
Free shipping for order HKD 150 or above. Flat rate shipping HKD 50 for order below HKD 150.
Yes. To get free shipping, your order total must be HKD 150 or above.
We will email your order's SF Express tracking number to you.
No. At this moment, we only accept credit cards, PayPal, PayMe, AliPay and WeChat Pay.
No. HealthFull Care is online store only and we don't sell offline.
Don’t worry. Your order is actually processing even if our computer automatically mark completed. This technical issue only happens when you pay with AliPay, WeChat Pay and PayMe. We guarantee we will ship your product and email your SF Express tracking number.
Yes. Please whatsapp or email us for any questions or issues. We promise to reply you as soon as possible.